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Work Experience
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Server Support Technician
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November 2007 - Present
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Trident Technical College, Charleston, SC
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System Engineer
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June 2005 - August 2007
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Cerner Corporation, Kansas City, MO
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- Automated access management processes and provided support related to all access management issues.
- Developed, implemented and supported mobile application in Access to issue electronic parking tickets instead of paper tickets. Increased efficiency in tracking parking violations as a result.
- Scripted process to create new user accounts using VBScript. Reduced weekly time spent on that activity by 75% as a result.
- Scripted process to disable user accounts as part of termination process. Reduced time spent on that activity by 50% as a results.
- Implemented standardized procedures whenever possible.
- Documented processes and trained other team members to make sure backups were available for my responsibilities.
- Worked with other departments to streamline third party consultant process.
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Computer Security Analyst
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January 2003 - June 2005
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Shook, Hardy & Bacon, Kansas City, MO
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- Conducted vulnerability assessments and patch compliance auditing.
- Administered SiteProtector IDS system.
- Conducted network, Active Directory, and wireless security assessments.
- Implemented process to assess priority of vendor software patches, mandate installation to systems and audit compliance.
- Created policy documents for security issues as they were identified.
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Sr. LAN Support Technician
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December 1999 - January 2003
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Shook, Hardy & Bacon, Kansas City, MO
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- Administered Exchange and GroupWise email systems. Implemented system changes via ScriptLogic and SMS.
- Performed distribution and configuration of heavily customized Microsoft Office installation for 2000+ users using Microsoft approved installation practices, SMS and Group Policy.
- Designed and implemented Exchange 2000 system with 16 servers for 10+ locations and over 2000 users.
- Designed and implemented coexistence strategy for 1900+ user migration from GroupWise.
- Setup secure external email connections with clients and co-counsel using WorldSecure, TFS (MCI Mail), and x.400 (AT&T Mail).
- Administered GroupWise 5.5 system with 11 domains.
- Created first comprehensive diagram of entire network using Visio.
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PC Specialist
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March 1999 - December 1999
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Shook, Hardy & Bacon, Kansas City, MO
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- Provided second level computer support. Responsible for inventory, support, and repair of all firm laptops.
- Assisted with rollout of Y2K-compliant image to 500 PCs and 300 laptops, personally completing the upgrade of approximately 15% of the laptops.
- Coordinated and performed deployment project of 40 PCs for Accounting department and provided day-after support.
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